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Shipping​

AIIZ Shipping Policies​

Shipping at AIIZ is handled by third-party parcel delivery companies, who operate independently from and do not hold any partnership contracts with us. Parcel delivery in Thailand usually takes 2-3 working days and 3-5 working days for Greater Bangkok and other provinces, respectively, from the order confirmation date. The specified period does not include public holiday and weekends.

Note: Please expect some delay during long weekends (e.g., Songkran Festival, New Year’s Day).

1. Delivery Time
The delivery time is affected by many factors, from order destinations to holiday periods. Every order should always be signed for when received.
 
Destinations Delivery Time*
 Greater Bangkok  2-3 working days
Other provinces 3-5 working days
International  20-25 working days 

*The delivery time is an estimate from the order confirmation date. Saturday, Sunday and public holiday are not included. Please also expect some delay during long weekends.

2. Shipping Fee
Orders of different values and destinations call for different shipping fees.

Domestic Orders
• Orders of 1,000 baht and over are free of charge.
• Orders of less than 1,000 baht are subject to 50 baht shipping fee.

International Orders
Shipping fees for international orders depend on the weight shipped and the destination.

Note: International shipping fees exclude customs and import duties. If a parcel is refused at arrival, it will not be sent back to the country of origin. The shipping cost and other expenses occurred as a result of the delivery are the full responsibilities of the receivers. Shipping fee will be calculated after the order has been confirmed and billed together with the cost of the items.

3. How can I track my order?
You can check your order status by filling in your order number on the My Account page. Read more about Order Tracking.

4. What do I do if I don’t receive my purchase?
Kindly Contact AIIZ and provide us your order number.

5. I may not be at home to receive my package. How can I get my package when it arrives?
Before each delivery, the courier will contact you to make a delivery appointment. Please choose the most convenient time and date for you to ensure a successful delivery.

6. Do you ship worldwide?
We do ship worldwide, except country China and Russia. International shipping usually takes 20-25 working days to process and the cost does not include customs and import duties.

Delivery Service

Domestic       Alpha Fast

International     DHL express world wide