FAQs

1. How can I order AIIZ products?

   1. Order by yourself via our website : www.aiiz.com
   2. Order via AIIZ admins (only for domestic orders) through the following channels.
       2.1 Facebook Messenger : AIIZ
       2.2 Line : @AIIZ
       2.3 Instagram : AIIZ
       2.4 Web chat : www.aiiz.com
   AIIZ admins Operating hours : MON-FRI 9: 00-18: 00 excepts for Holidays.

2. What do I do if the item is sold out after I have confirmed my order?

   If we cannot proceed with shipping due to stock shortage, our service team will contact you via email or phone to request order cancellation. The refund will be issued in the original form of payment.

3. How do I know that my order is complete?

   If you order by yourself via our website, you will receive an order confirmation email with order number. But if you order via AIIZ admin, you will receive an order confirmation with your order number via chat.

4. I found out that my personal information is wrong (e.g., name, address, phone number) after I have placed my order. How can I fix this?

   You can contact to AIIZ admins through the following channels.
       2.1 Facebook : AIIZ
       2.2 Line : @AIIZ
       2.3 Instagram : AIIZ
       2.4 Web chat : www.aiiz.com
       2.5 Phone : 028216757
   AIIZ admins Operating hours : MON-FRI 9: 00-18: 00 excepts for Holidays.

5. When will I be charged?

   Time varies from one payment method to the other.

   • For credit/debit card, you will be charged as soon as you confirm your payment.

   • For cash on delivery, you will be charged at the moment you receive your package.

6. Can I place my order via AIIZ Call Center?

   Not at this moment.

7. Can I pick up my order at AIIZ stores or warehouse?

   Unfortunately, in-store/warehouse pick-up is not available for online orders at this moment.

8. Are AIIZ stores and AIIZ online stores selling the same products?

   Products variety at AIIZ stores and AIIZ online stores might be different depending on plans of each store.

9. Are AIIZ stores and AIIZ online stores products selling the same price/promotion?

   Products variety at AIIZ stores and AIIZ online stores might be different depending on marketing plans of each store.

10. Will the item I want be restocked?

    We cannot promise that the item you want will be restocked, but please check back periodically as our website is constantly updated.

11. Can I cancel the order after the order has already been confirmed?

        For orders (with tax invoice issued) are unable to cancel the entire order. 

However you can contact AIIZ admins in order to change or remove some items through the following channels.
            2.1 Facebook : AIIZ
            2.2 Line : @AIIZ
            2.3 Instagram : AIIZ
            2.4 Web chat : www.aiiz.com
            2.5 Phone : 028216757

AIIZ Admin Operating hours : MON-FRI 9: 00-18: 00 excepts for Holidays.

1. How can I make my payment?

   There are 4 payment methods available through AIIZ Online.
       1. Credit and Debit Card : Available for domestic and international/overseas website orders.
       2. QR Payment : Available for domestic website orders
       3. Cash on Delivery : Available for domestic website
       4. Bank Transfer : Available for domestic AIIZ admin orders

2. What information do I need to fill in for credit/debit card payment?

   Please fill in the following information for successful credit/debit card payment.

   1. Credit/debit card number

   2. First and last name of the card owner and the name of the credit card company

   3. Expiry date

   4. CVV number (A three-digit number printed on the signature panel at the back of the card)

   5. In some cases, your credit card company may ask for an OTP code to be entered.

3. Can I pay with multiple cards?

   Not at this moment.

4. How do I know if my payment is successful when I use my credit/debit card to pay?

   All credit/debit card holders are subject to authorization by the credit/debit card companies. If the payment is refused for any reasons, we are, then, not able to accept your order. After the transaction is deemed successful, a confirmation screen with your reference number will appear. You can explore our Payment Terms and Conditions page to learn more.

5. Is VAT Refund for foreign passport holders is available for online purchase?

        For AIIZ online orders are not available at this moment for foreign passport holders.

1. Do I have to pay for a shipping fee?

   Domestic Shipping: We provide free delivery for every orders with 1000 baht and above. But the shipping fee THB50 will be charged for orders under 1000 baht.

   International Shipping: Shipping fee for international orders depends on the weight shipped and the destination. Shipping fee will be calculated after the order has been confirmed and billed together with the cost of the items.

2. How long will it take for my order to arrive?

        Product delivery within Bangkok and vicinity will take 2-3 business days, other provinces will take 3-5 business days and 20-25 business days for International Delivery (during promotion period and holiday, delivery might take longer than expected).
        Note : AIIZ does not delivery the order by ourselves. We assigned to third party company to delivery the order.

    3. How can I track my order?

        You can check your order status by filling in your order number on the My Account page or contact to AIIZ admins through the following channels.

            2.1 Facebook Messenger : AIIZ
            2.2 Line : @AIIZ
            2.3 Instagram : AIIZ
            2.4 Web chat : www.aiiz.com
            2.5 Phone : 028216757

AIIZ Admin Operating hours : MON-FRI 9: 00-18: 00 excepts for Holidays.

    4. What can I do if I don’t receive my purchase according to the delivery schedule?

        You can track your status with the shipping company at https://www.flashexpress.co.th/ or contact AIIZ admins for assistance.

     1.Can I change products after I received?

For online purchase products for domestic delivery can be changed within 15 days from the date specified on the receipt by contacting AIIZ admins with exchange fee THB50 or AIIZ stores free of charge. **Surpluses will be charged**

Note : Exchange can be made once per order.

     2.Can I return my item?

We only accept returns sent via registered or EMS post. Please read our Exchange/Return Policies to find out more.

     3.Is exchange/return refundable in cash?

• No cash refund for items exchanged at AIIZ Stores.

• Items returned to AIIZ via post will be refunded back to your payment channel. Please check our Exchange/
  Return Policies for more details.

     4.Is there a time limit for an exchange or a return?

Domestically-shipped AIIZ Online items can be exchanged/returned within 15 days after the date specified on the receipt, which is always required whenever you want to request an exchange or a return. The items must also be in its original condition: unworn and unwashed, with tags attached.

     5.Is it possible to exchange my items by email?

You cannot exchange the items by email, as we usually process your order as soon as we receive it. We want you to be satisfied with your purchase. However,if that is not the case, we will gladly accept the items for an exchange. Simply follow our Exchange/Return Policies or drop by at any of our stores to process the request.

     6.Can I exchange my items to a different model?

Product model can be exchange in the same price with exchange fee THB50. Surpluses will be charged separated and deficit amounts cannot be refunded.

     7.When will AIIZ ship the exchange items?

Exchange takes no longer than 7 business days from the day your package arrives at the AIIZ warehouse . Oncer our team has thoroughly checked and approved your items, your exchage product will be sent.

     8.How can I process the return shipment?

For orders placed in Thailand, Go to click here and fill out all necessary information accurately and completely.

For orders placed overseas, please email us at return@aiiz.com to get a return number.

Note: Returns cannot be made unless a return form is attached. You can read more information about return and exchange process click here.

     9.What can I do if I received a wrong/defective item?

AIIZ will proceed at once with our customer care procedures. If the wrong or faulty order results from AIIZ’s errors, the company will take full responsibilities in all cases. Contact AIIZ Call Center to file a case. AIIZ admin might request additional information (product photos. and a picture of the package) in order to reduce our investigation time.

     10. I received a wrong/defective item. How can AIIZ help me with this?

AIIZ will proceed at once with our customer care procedures. If the wrong or faulty order results from AIIZ’s errors, the company will take full responsibilities in all cases. Contact AIIZ Call Center to file a case.

     11. I’m a tourist/I order from overseas. Is it possible to get a tax refund document?

As of now, we cannot issue tax refund documents for tourists or overseas customers.

Please do not hesitate to contact us through the following channels.
        2.1 Facebook Messenger : AIIZ
        2.2 Line : @AIIZ
        2.3 Instagram : AIIZ
        2.4 Web chat : www.aiiz.com
        2.5 Phone : 028216757
 AIIZ Admin Operating hours : MON-FRI 9: 00-18: 00 excepts for Holidays.

1. How can I get a promo code?

   You can keep track of AIIZ special privileges via AIIZ’s social media channels or by registering as an AIIZ Online member.

2. How do I use my promo code?

   During checkout, fill the promo code into the “Use Promo Code” panel before confirming your order. Please read the conditions of the promo code carefully before using.

Is it safe to buy products on the AIIZ website?

What AIIZ is mindful about, apart from delivering quality goods to your doorstep, is to ensure the absolute safety of your data. For maximum security,the AIIZ Online website employs the Secure Socket Layer (SSL) technology, which is the most effective data security protocol for online transactions at the moment. The SSL technology will safeguard your order placing and checkout, as well as protect your privacy in the online world.

To take data protection to the next level, the one-time password (OTP) system is used for transactions on the AIIZ Online website. Prior to confirming your payment, the system will send an SMS with a 6-digit password to your mobile phone. This is to confirm that you are the genuine owner of the credit/debit card before allowing you to pay for your goods or make changes to your personal information.

1. How can I register for an account?

   Become an AIIZ Online member by logging onto our registration page and fill in your personal information (e.g., first and last name, phone number, email,and shipping address). Please make sure that the email you use to register is an active one, as AIIZ will send the latest news and promotion to this email.

   Another easy way to register is to use Facebook login, which is quick and ready-to-go in just one click.

2. I forgot my password. What do I do?

   You can request a new password at a login page by clicking on the “Forgot Password” button and fill in the email you used for registration. We will send an email to that address containing a link to reset your password.

3. Where can I subscribe to get news from AIIZ?

   Stay in the know by subscribing to AIIZ newsletter at our footer menu. Just fill in your email, click submit, and be the first to know about promotions and privileges from AIIZ.