AIIZ RETURNS FORM

Domestic shipments of item purchased via online shop

Return and exchange may be done within 15 days from the receipt date and shall be subject to AIIZ’s discretion. For return and exchange, please always attach the receipt and the return with the return code indicated. AIIZ reserves right to not return/exchange and refund if there is no return code in any case the document is incomplete. Note: Due to the COVID-19 situation, store replacement / return Can be processed when the store is back to open as normal.
The item to be returned shall be in good condition with a package in good condition and all tag. The item which has been used or washed cannot be exchanged/returned.
It is possible to change sizes, colors, and models of the goods. If the required size, color or model is not available, the item may be exchanged with other items with the same or high price provided that the additional price shall be paid. AIIZ reserves its rights in refunding the price difference.
Exchange can be done at all branches of AIIZ shop except the department store counters.
To prevent loss or delay in delivery, return must be done by registered shipping or EMS only. We are not responsible for any loss arising out of delivery.
The returned goods must be in accordance with the condition of the refund policy. AIIZ does not refund shipping fees for delivery from AIIZ to you.
If AIIZ inspects the returned item and finds it not in accordance with the policy, AIIZ staffs will notify you immediately and you must bear all of the shipping fees.
We reserve the right to approve and change these terms in any case.

Non-returnable/non-exchangeable goods

Products specified "Clearance sale" or "Special Promotion Products" cannot be exchanged / returned.
Products must be in perfect condition. With a price tag attached (Must not have the product code and price tag) and have not been washed.
Products for masks, cloths, underwear, socks and products in packaging that has opened the package cannot change or return in all cases for hygiene.
Products exchanged / returned must not have any stains caused by the product has not tried or worn, unwrapped, washed, damaged all types of returns are not accepted.
Goods received as gifts or using the discount code, cannot return products through all channels but can be exchanged at all AIIZ stores.
Products that are being sold in pairs or sets some products can't be returned. If the customer wants to return please return all products for the amount stated in the product conditions.
Shipping cost for returning products the sender will be responsible.
AIIZ reserves the right to approve and changing conditions in all cases without prior notice.

E-COMMERCE DEPARTMENT (RETURN)

Reno (Thailand) Company Limited. (DC)

222/5-9 Soi King Kaew 33, King Kaew Rd.
Racha Thewa Sub-district, Bang Phli District, Samut Prakan 10540