PRIVACY POLICIES

AIIZ’s Customer Privacy Notice

RENO (THAILAND) COMPANY LIMITED (the “Company”) intend to inform this Customer Privacy Notice (the “Notice”) that defines the Company’s rights, the conditions, and necessity to collect, process, and use the personal data of the customer who purchases AIIZ product from various selling channel of the Company, including at (1) AIIZ shop; (2) the Company’s online channels such as the corporate website and the corporate social media (i.e., Line Official Account, Facebook and Instagram); and (3) via the third-party online marketplace to inform the relevant customer (collectively referred to as the “Customer”)

Upon the entry into the Company’s shop and/or purchase any products and submits the Customer’s personal data to the Company through various channels, the company shall deem that the Customer already agree and accept this Notice. In case the Customer does not permit the Company to process the Customer’s personal data as defined hereunder, the Company reserve the right to decline to provide the service to the relevant Customer since the processing of any personal data as defined under this Notice is critical and essential for the performance of any obligations by the Company to the relevant Customer.

This Notice is only applicable for the purchase of AIIZ products from the Company and this Notice shall not be applicable to other platforms or services of the third party that the Company have no control nor involvement in, for instance, the personal data process undertaken by the online marketplace operator; the collection of facial image or any other purchase transactions of the Customer undertaken by the department store in case of AIIZ Counter / Corner). For those processes, it is recommended that the Customer should study the relevant privacy notice as defined by those third party that is separate from this Notice.

The Company reserve the right to adjust and amend this Notice from time to time to be inconsistent with the relevant laws and regulations and to reflect the actual selling /delivery formats or other services to performed by the Company to the Customer. The Company will notify the Customer of any change or amendment made on this Notice through the various communication channel of the Company.

Customer’s Personal Data being Processed

The Company would need to process the following personal data of the Customer for the product sale and delivery service to be performed to the Customer; and for the development and improvement of the business relationships between the Company and the Customer, including the provisions of any other customer support. In this regard, the Company would need to process the following personal data of the Customer:

For the In-Shop sale Channel at AIIZ Store/Counter/Corner, the following personal data will be processed:

1. Customer’s facial photo that may be recorded by the Company's CCTV system installed in the AIIZ store where the Company has the direct control;
2. Other personal data that the Customer may give consent or submit to the Company for processing, including the personal data defined under the identification card that the Customer may submit to the Company for the issuance of the tax invoice; any personal data that the Customer may give to the Company during the conversation between the Company’s customer support unit and the relevant Customer; or any personal data that the Customer may submit to the Company for the redemption of the voucher, any reward or the participation in the event or campaign hosted by the Company for the sales promotion (i.e. survey, competition, lucky draw or other activities).

For B2B Sales Channel: The Company would need to collect and use the personal data of representatives of Customer who is a juristic person such as the Customer’s authorized directors, authorized representatives or the sales or procurement representative that the Customer may submit to the Company.

For Online Sale Channel, the following personal data will be processed:

1. Customer’s general information, including full name and other technical identifier such as IP Address or device information that the Customer uses to connect to the Company's online sales channels;
2. Customer’s delivery and contacting information such as address for delivery, telephone number, or other contact information like an email);
3. Customer’s purchase information, including purchase transaction details, product details; and may include payment information that the Customer make to the Company (i.e., bank account number, or credit card information used for the payment of purchased products);
4. Other’s personal data that the Customer may provide to the Company relating to the Customer’s interest or marketing preference or other personal data that the Customer may give to the Company in the participation in the promotional activities, i.e. survey, competition, lucky draw or others activities hosted by the Company.

Objectives for Personal Data being Processed and the Retention Period

All the Customer’s personal data (as defined) shall be collected, used, and processed in order to serve the following purposes and for these specific retention period:

1. To operate the purchase order and deliver the products to the Customer, including to confirm orders, Customer’s identify and payments; and to coordinate during the product delivery. For this particular purpose, the Company would need to store the Customer’s personal data for the period of time that the Company are obliged to deliver products to the Customer and for the period of time that the Customer have the right to claim from the Company pursuant to the conditions that the Company set, such as the period of time permitted for the product return or exchange;
2. To perform any legal obligations that the Company may have, in particular for the tax and accounting legal obligations. The Company shall be required to process the Customer’s personal data for this purpose for the period of time as specified under the related laws;
3. To build and improve the business relationship that the Company may have with the Customer, including collecting the Personal Data to facilitate the next purchase. The Company reserve the right to store the Customer’s personal data to serve this purpose for 1 year after the Customer’s last purchase order;
4. To manage the communication and contact made by the Customer to the Company (for instance, in the queries and responses as well as the feedback or complaint management process). For this process, the Company will be storing the Customer’s personal data for the period of time as necessary for the communication made with the relevant Customer per time and the Company reserve the right to collect those personal data for 1 calendar year for performance monitoring and service improvement;
5. To protect the Company’s legitimate right to claim or defend any claim that may arise between the Company and Customer. For this reason, the Company reserve the right to collect the Customer’s personal data (as relevant and necessary) for 1 year after the Customer’s last purchase order;
6. To consider the right to participate in the competition and other promotional activities that the Company may host and that the Customer agree to join under the conditions stipulated by the Company. For this particular purpose, it is necessary for the Company to collect the personal data for throughout the event period and for the period of not exceeding 1 calendar year. Specifically, the Company reserve the right to collect the photos collected from such event for advertisement and marketing materials. In particular for the advertisement / marketing materials, the Company reserve the right to store those personal data for so long as the Company may deem appropriate and necessary for the Company’s business operation; provided that the Company commit not to excessively violate the Customer’s rights as the data subject;
7. To maintain the safety of the Company’s shop and premise, the Company shall store the Customer’s facial image from CCTV system for a period of not more than 60 days after the record date; and
8. In case the Customer gives consent to the Company, to contact the Customer to present any advertisement or marketing materials that the Customer may be of any interest until the relevant Customer withdraw the given consent.

Disclosure of Personal Data

Generally, the Customer’s personal data shall be kept confidential by the Company; provided that in these circumstances, the Company may need to disclose and share the Customer’s personal data with these following persons:

1. Third-party service providers who have been engaged by the Company to provide sale and delivery service to the Customer, including logistic service provider or any consultant of the Company; provided that the Company commits to only disclose the Customer’s personal data on the necessary and need- to-know basis under the terms of the processing of personal data agreement entered into between the Company and the relevant third-party service providers; and
2. Governmental authorities that the Company may be subject to the legal obligations or be required under the relevant government order or instruction to disclose the Personal Data to (e.g., Revenue Department).

Company’s Representations to keep the Information Security of the Personal Data

The Company represent to implement the appropriate information security of the Customer’s personal data under related law to prevent unauthorized access, use, amendment, or disclosure of those personal data and the Company commit to review the information security measures from time to time in order to ensure the compliance with the best industry practice and changes relevant laws.

The Data Subject Right

The Company respect the Customer’s statutory rights as the data subject that include the following rights: right to withdraw consent; right to request for access or copy of their personal data; right to revise or rectify their personal data; right to request for data portability; right to object to any process of their personal data; right to request for deletion or de-identification of their personal data once there is no further necessity; right to request for the suspension of their personal data processing; or right to complaint.

In case the Customer intend to exercise any of these rights, please feel free to contact the Company and the Company will considerate and inform the Customer of their determination in response to those rights exercised within an appropriate period of time as defined under the related laws. Please contact us at [+662-203-0200 ext. #1423] Or E-mail: [customerservice@aiiz.com]

Cookies Privacy Notice

RENO (THAILAND) COMPANY LIMITED (the “Company”) would like to inform you as the user of the Company’s website (the “Website User”) that the Company would need to use cookies in the functionality of the website in order to guarantee the smooth service to be provided on the website and in order to ensure the Website User’s convenience of accessing and using the website. The Company intend, therefore, to inform this Cookies Privacy Notice (“Privacy Notice”) to the Website User in understanding that cookies are qualified as the personal data under the relevant laws. The Company commit to use cookies only as necessary and to implement the appropriate information security under the related laws in performing this cookies function and the Company will not disclose the personal data of the Website User, in particular the cookies, to any third party, except in the case that cookies are operated by third party.

The Company will assume that you agree and acknowledge this Privacy Notice once the Website User visit and/or the use the Website. The Company reserve the right to amend this Privacy Notice from time to time in order to comply with the relevant laws and regulations and the Company’s application of different types of cookies; provided that the Company shall notify amendment of this Privacy Notice on the Company’s website.

Types and Purposes of Cookies Operation

The Company would need to use cookies, which is the text files stored in the Website User’s browser in order to collect and track the Website User’s internet usage and website search behavior, to improve the website functionality for the purpose of the Website User. For the function of this website, the Company are using 4 types of Cookies with different purpose of each cookies as follows:

1. Strictly Necessary Cookies: cookies that are critical for the operation of the website (i.e., to add product to the cart for online purchase);
2. Functionality Cookies: cookies with the function of recording the Website User’s preference setting (i.e., user account information, language, font and display functions) that would assist the Company in customizing the website display that match for each individual User as previously set;
3. Performance Cookies: cookies with the function of assessing the performance of each component of the website; provided that it should be noted that these cookies may be operated by the third party service provider; and
4. Advertising Cookies: cookies with the function recommending the products and services that may be of the Website User’s interests; provided that it should be noted that these cookies may be operated by the third party service provider.

Except for the Strictly Necessary Cookies, the Company will only use other types of cookies for specific purpose as specified in this Privacy Notice upon obtainment of the specific consent from the Website User.

Data subject’s right

The Company acknowledge and respect the Website User’s right as the data subject over your personal data, in particular the cookies used by the Company. The Website User can exercise the rights as defined under the relevant laws, in particular the right to withdraw the given consent for the Company to use the cookies. If you have any questions, please contact us at [028216757] [customerservice@aiiz.com]. Also, it should be noted that the Website User can also be entitled to clear cache and all the cookies on the Website User’s browser at your convenience.

AIIZ Membership Privacy Notice

RENO (THAILAND) COMPANY LIMITED (the “Company”) would like to inform the AIIZ member relating to the terms and conditions for the personal data processing of the AIIZ Member (the “Member”) to be undertaken by the Company. Upon your enrollment as the AIIZ member via various channel, the Company shall deem that the Member have already accepted the terms and conditions defined under this Privacy Notice (“Privacy Notice”). In case the Member do not agree with the terms of this Privacy Notice, the Company reserve the right to reject the membership enrollment or reject to provide certain privilege or benefits of the relevant Member defined pursuant to the membership terms and conditions that the Company may define since the process of the Member’s personal data as defined hereunder are critical and necessary for the provision of the Member’s benefit and privileges by the Company.

The Company may adjust or amend Privacy Notice any time in order to assure the compliance with the best industry and practice as well as to reflect the adjusted benefits and privileges of the Member that the Company may make; provided that the Company will notify the Member of those amended privacy notice through various communication channels that the Company may have with the relevant Member.

Personal Data being Processed

The Company would like to inform the Member that the Company would need to store, collect, use, and process Member’s personal data as follows;

1. General personal data of the Member, including full name and date of birth;
2. Contact information, including telephone number and email;
3. Transaction and privilege information undertaken or enjoyed by the relevant Member, that may include the purchase transaction, the points collection, special discount, participation in the special event or campaign and any privileged pursuant to the terms and conditions defined by the Company from time to time; and
4. Other personal data that the Member may submit to the Company to process relating to the membership and member privileges.

Objectives for the Personal Data processing

The Company shall be collected and processed the Member’s personal data for the following purposes:

1. To confirm membership status and privileged rights of each member pursuant to the membership terms and conditions. The membership privileged rights include without limitation, point collection, redemption a reward or other benefits, special discount or participation in the special event hosted by the Company, facilitation in ordering and delivery of products and, in particular, to privilege to be informed about member benefits that the Company may announce; provided that the Company commit to only process the Member’s personal data strictly to provide relevant benefits and privileges to the Member pursuant to the terms and conditions defined;
2. To build and improve the business relationship that the Company may have with the Member, including to request for the Member’s feedback and satisfaction, the query responses or complaint management; provided that the Company commits to process the personal data only to the extent that will not cause excessive impact on the Member’s right as the data subject; and
3. To perform any legal obligations that the Company may have, in particular for the tax and accounting.

Personal Data Retention Period

The Company would need to process and retain the Member’s personal data for the defined purposes throughout the membership terms of each Member. In addition, in case that the Company would be obliged to process any personal data pursuant to any relevant laws, the Company would need to store the Member’s personal data for the period of time as prescribed under those laws.

Disclosure of the personal data

Generally, the Member’s personal data shall be kept confidential by the Company. However, in necessary cases, the Company may disclose and transfer these personal data of the Member to (i) the third party who has been engaged by the company to provide the membership benefits; (ii) the governmental authorities that the Company may be subject to the legal obligations to disclose the Member’s personal data to; provided, however, in all circumstances, the Company will disclose the relevant personal data as necessary to perform the legal obligation of the Company only.

Company’s Representations to keep the Information Security of the Personal Data

The Company represent to implement the appropriate information security of the Member’s personal data to prevent unauthorized access, use, amendment or disclosure of those personal data and the Company commit to review the information security measures from time to time in order to ensure the compliance with the best industry practice and relevant laws.

Member’s Rights over their Personal Data

The Company respect the Member’s statutory rights as the data subject under the relevant laws over the relevant Member’s personal data, including in particular the following rights: ( 1) the right to request for access or copy of their personal data ( 2) the right to request for data portability; ( 3) the right to object to any process of their personal data; (4) the right to request for deletion or de-identification of the Member’s personal data once there is no further necessity; (5) the right to request for the suspension of the Member’s personal data processing; or ( 6) the right to withdraw consent. In case the Member would like to exercise any of these rights; (7) right to revise or rectify the personal data; (8) right to complaint, please feel free to contact the Company as the defined contact channel and the Company will consider and get back to the relevant Member’s request within properly period under the law. Contact us at [028216757]